Refund policy
Returns & Exchanges
We want your shopping experience to be as simple as possible.
🇺🇸 United States
Free Exchanges (30 Days)
We offer free exchanges within 30 days of delivery for U.S. customers.
Whether you’d like a different size, color, or another item, exchanging is easy.
How it works
- Submit your exchange request.
- We’ll email you a prepaid USPS shipping label.
- USPS can pick up your package directly from your doorstep, or you can drop it off at any USPS location.
- Once your package has been scanned by USPS and is on its way back to us, we’ll begin processing your replacement as quickly as possible.
Exchange Policy
- Each eligible item may be exchanged once at no additional shipping cost.
- Replacement items are not eligible for additional free exchanges.
- If you choose an item of equal value, there’s nothing else to pay.
- If you choose an item with a higher price, you’ll simply pay the difference.
- If you choose an item with a lower price, the remaining balance will be issued as Elsewear Store Credit.
Returns (30 Days)
You may return eligible items within 30 days of delivery.
Return shipping is the customer’s responsibility.
You may either:
- Purchase a prepaid return label from Elsewear, or
- Return your package using your own shipping carrier.
Please note
- Original shipping charges are non-refundable.
- If your order qualified for free shipping, the original outbound shipping cost paid by Elsewear will be deducted from your refund.
- Refunds are issued to your original payment method once your return has been received and passes inspection.
🌍 International Orders
International customers may return or exchange eligible items within 30 days of delivery.
Customers are responsible for arranging and paying for return shipping to our U.S. warehouse for both returns and exchanges.
For return instructions and our warehouse address, please contact us at:
support@elsewearshop.com
Once your package has been received and passes inspection, we’ll process your exchange or refund.
Conditions
To be eligible for a return or exchange, items must be:
- Unworn and unwashed
- In their original condition
- Returned with all original tags attached
- Free of stains, odors, pet hair, or damage
Items that do not meet these conditions may not be eligible for a refund or exchange.