Refund policy

Returns & Exchanges

We want returns and exchanges to be straightforward.

All return and exchange requests must be submitted through the Returns & Exchanges portal on our website within 30 days of delivery.

Customers in the United States and Canada receive one free exchange per eligible item within 30 days of delivery.

You may exchange your item for:

Submit your exchange request through our Returns & Exchanges portal.
Once approved, we’ll provide you with a prepaid return shipping label.
Send the original item back to us.
Once the return shipment has been scanned by the carrier and is on its way back to our warehouse, we’ll begin processing your replacement.

For U.S. customers:
You can schedule a USPS pickup directly from your home or drop the package off at any USPS location.

For Canadian customers:
Your prepaid label will include instructions for the designated return carrier and available drop-off options.

Each eligible item may receive one free exchange.
Replacement items are not eligible for another free exchange.
For an item of equal value, there is nothing additional to pay.
For a higher-priced item, you will pay the difference.
For a lower-priced item, the remaining balance will be issued as Elsewear Store Credit.

Returns are accepted within 30 days of delivery, but return shipping is not free.

To start a return:

Submit your request through our Returns & Exchanges portal.
Follow the provided return instructions.
Ship the item back to our warehouse.
Upload your return tracking number to the portal so we can monitor the shipment.
Once the return arrives and passes inspection, your refund will be processed.

Customers are responsible for the cost of shipping returned items back to Elsewear.

Original shipping charges are non-refundable.
If your order received free shipping, the original outbound shipping cost paid by Elsewear may be deducted from your refund.
Approved refunds are issued to the original payment method after the returned item has been received and inspected.

For customers located outside the United States and Canada, returns and exchanges are accepted within 30 days of delivery.

International customers are responsible for arranging and paying for return shipping back to our warehouse for both returns and exchanges.

Submit your request through our Returns & Exchanges portal.
We’ll provide the return instructions and warehouse address.
Arrange shipping with the carrier of your choice.
Upload your tracking number through the Returns & Exchanges portal once the package has been shipped.
Once your return arrives and passes inspection, we’ll process your exchange or refund.

We strongly recommend using a tracked shipping service, as customers are responsible for the package until it reaches our warehouse.

To qualify for a return or exchange, merchandise must be:

Items that do not meet these conditions may be denied a refund or exchange.

For any questions regarding an existing return or exchange, contact:

Free delivery worldwide Over $150+

30 DAY FREE EXCHANGES & RETURNS